Telephone Triage Registered Nurse (RN)

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Receives and responds to consumer calls for health care assistance.


  • Elicits questions, concerns, and information from caller to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plan.
  • Provides professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment.
  • Provides referrals to healthcare providers and community resources when appropriate, including locations, hours, and contact information.
  • Documents calls, responses, and referrals.

Minimum Required Education & Licensure/Certification:

  • Graduate of an accredited Registered/Professional Nursing program.
  • State licensure as a Registered Nurse
  • BLS through the American Heart Association or the American Red Cross CPR for the Professional Rescuer with card in-hand before start date

Minimum Experience: 

  • 2 years of nursing experience. ICU or ED experience preferred

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